Right of return
Returns
We want you to be completely satisfied with your online purchase. That's why we offer a 14-day return period from the date of delivery.
RETURN POLICY
We want you to be completely satisfied with your online purchase.
If for any reason you change your mind, you are welcome to return it to us within 14 days of receipt. We offer refunds, exchanges, and credit notes under the following conditions:
RETURN POLICY
Items must be returned in their original condition, unworn, unaltered, unwashed, and with tags attached. If the item is returned despite these conditions, your return will be shipped back to you at an additional cost;
REFUNDS
Full-priced items are eligible for a full refund;
FULL PRICE
Full-priced items are eligible for a refund, exchange, or credit note;
CLEARANCE ITEMS
Clearance items or items purchased during a flash sale/promotional event are only eligible for a credit or exchange;
CLEARANCE SALE
Items marked "Final Sale - No Returns or Exchanges" cannot be returned. If goods are returned despite this policy, the items will be returned to you for an additional fee.
OFFER CODE
Orders placed using a promotional code that provides a discount on the order (excluding our 10% welcome offer) are only eligible for a credit or exchange;
SWIMMING
All swimwear must be tried on with underwear; the hygienic strip must remain in place and will not be accepted if removed or altered;
GIFT CARDS
Gift cards cannot be returned;
RETURNS
We recommend trying on all items immediately upon receipt to ensure you can return them within the return period.
herozbuy.com assumes no liability for non-receipt of returned items. We recommend returning your items via registered or traceable mail, as return packages are the customer's responsibility until they are received by herozbuy.com.
RETURN PROCESSING TIME
We strive to process refunds daily, but please allow 3-5 business days for your return to be processed. You will receive an email notification when our team receives your return and again when it has been processed.
For returns initiated by the consumer, the consumer is responsible for the shipping costs. The shipping costs depend on the selected express service.
If the received goods are damaged or defective due to our fault, the consumer is not responsible for the shipping costs.
Return address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi, Dongguan, Guangdong Province, China, Postal Code 523660
The cancellation period is 3 days.
The processing time after placing the order is 7-15 days.
If the consumer cancels the order before the delivery date and within the time period specified on the website, the order may be canceled.
The item must be new and unused.
All original packaging, tags, accessories, etc. must be present.
Certain products (such as customized products, promotional products, etc.) cannot be returned unless there are quality issues.
DEFECTIVE ITEMS
We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer service team at support@herozbuy.com. Provide your order number and pictures of the defect, and we will work with you to resolve the issue as quickly as possible.
NEED HELP?
support@herozbuy.com